Get in Touch With Us
This is the page to use if you want to contact the editorial team behind Non Gamstop Casinos — to flag an error in a review, ask how a wagering requirement or withdrawal limit actually works, or raise an enquiry about how we cover gambling sites not on GamStop. We are a research and comparison publisher, not a casino operator, so the first thing worth saying is what we can and cannot do with your message.
Email us and what to include
Email is the only channel we operate. Write to [email protected] and a member of the editorial team will read it. We do not publish a phone number or run a live chat, and we do not have staff on duty around the clock, so please allow a few working days for a considered reply during busy periods.
Messages get answered faster when they include the practical details:
- The page or brand concerned — the URL of the review, or the casino name as we spell it.
- What you saw versus what we published — for example, a bonus advertised at different terms than we describe.
- A date — offers and terms change often, so when you saw something matters as much as what you saw.
- Screenshots or the operator's own terms page, where you have them. Evidence lets us verify rather than guess.
Please do not send account numbers, card details, copies of identity documents or anything else you would not want sitting in an email inbox. We never need them.
What we can help with — and what we cannot
| We can | We cannot |
|---|---|
| Correct or update something we have published | Access, unlock, close or credit your casino account |
| Explain how wagering requirements, game contribution or cashout caps generally work | Release a withdrawal, overturn a confiscated balance or speed up KYC checks |
| Point you to the operator's complaints procedure and any listed alternative dispute resolution route | Act as an adjudicator or represent you in a dispute |
| Consider a topic suggestion for future coverage | Give legal, financial or tax advice |
| Point you to independent gambling support | Remove you from, or add you to, GAMSTOP |
If your issue is with a casino account, contact that operator's support first and keep a written record. Most sites list a complaints escalation path in their terms, including any external dispute service their licence requires. Overseas-licensed sites generally sit outside the UK Gambling Commission's remit, so the protections and escalation routes differ from those you would get with a Commission-licensed operator serving Great Britain.
Corrections: how we handle them
- You email us the page, the claim and what you believe is wrong.
- We check the operator's own published terms and any other verifiable source.
- If the page is wrong, we amend it and note the date of the change. Our current fact-check date is 26 September 2026.
- If we cannot verify either version, we say so on the page rather than asserting something we cannot stand behind.
We distinguish three things in our writing: confirmed detail we have verified, operator advertising we are reporting rather than endorsing, and open questions. Bonus headlines in particular are marketing copy. Treat them as the starting point of your own reading of the terms, not the conclusion.
How our rankings and commercial relationships work
Some links on this site are commercial and the publisher may earn a commission if you open an account through them. That does not buy a position. Ordering reflects our own editorial assessment — the clarity of the published terms, the realism of wagering conditions, payment options for British customers, the range of games and sports markets, and how plainly withdrawal limits and verification rules are set out. Our ratings are editorial scores, not customer-review averages, and we have not deposited, played or withdrawn at any of these sites. Everything we describe comes from research and review of published information.
If you disagree with a placement, tell us why. Specific criticism of a specific site is more useful to us than a general complaint, and it is how the shortlist of casinos not on GamStop we currently rate highest gets revised.
Questions about specific brands we cover
Readers most often email about the headline offers on the sites we list. Three examples, with the caveats we would give in a reply:
Betmica
Betmica sits at the top of our list because its welcome package is the largest we currently cover in sterling terms — advertised as 570% up to £5,700 plus 270 free spins — and because it quotes that figure in pounds rather than euros, which avoids conversion guesswork for UK readers. The size of a match percentage is also its main limitation: a bonus that big carries a correspondingly large wagering total, and the minimum deposit, maximum bonus bet, expiry window and any cap on winnings converted from spins all apply. Read those four numbers before the headline one.
Kikibet
Kikibet is here for a similar sterling-first reason — 350% up to £5,555 with 300 free spins — at a more moderate match rate, which usually means a less punishing playthrough than the highest-percentage offers. The trade-off is that free spin allocations of this size are typically released in daily tranches on named slots, and unused spins expire. If you play irregularly, you may never see the full 300.
Betninja
Betninja takes a different approach: a flat £1,000 bonus and 100 free spins for all new players rather than an escalating percentage. Flat offers are easier to work out in advance, which is why we rate it well for readers who find match tables confusing. Its limitation is scale — the ceiling is lower than several sites below it in our list, so a larger first deposit earns proportionally less here.
Other sites we cover take the same shapes at different scales — Zombillion at 250% up to £4,000 with 200 free spins and Daytonaspin at 255% up to £4,500 with 255 free spins are sterling offers; WinnerIsland, Smash Casino, Nightluck and Rivo quote in euros, and CoinPoker in dollars, which means currency conversion on deposits and withdrawals from a GBP account.
Money questions we are asked most
We cannot tell you what a specific operator will do with your payment, but here is what to check and ask about:
- Deposits — debit card and bank transfer are the common UK routes; e-wallets and cryptocurrency appear at many offshore sites. PayPal availability is patchy outside the UK-licensed market, so verify it on the cashier page rather than assuming.
- Currency — if an account is denominated in euros or dollars, your bank or card issuer may apply a conversion charge in both directions. Sterling accounts avoid that.
- Fees and minimums — minimum deposits and any payment fees are set by the operator and change; the cashier page is the authority, not a comparison table.
- Withdrawals — expect identity verification (KYC) before the first payout, and source-of-funds checks on larger sums. Daily, weekly or monthly withdrawal limits are common and matter more than advertised processing times.
- Bonus money — cashback, loyalty rewards and no-deposit offers all carry their own wagering and cashout limits. No bonus is free if you must deposit or stake your own money to unlock it.
Games, sports and the rest of the offering
Enquiries about content usually break down the same way. On the casino side that means slots (including progressive jackpots), and table games such as blackjack, roulette and baccarat, plus live dealer rooms streamed with human croupiers. Return to player percentages and volatility differ by title and sometimes by operator configuration, so check the game's own info panel. Most of these sites also run a sportsbook on a shared wallet: pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets usually tied to minimum qualifying odds such as 1.80 or 2.00 in decimal terms. Sportsbook promotions and casino promotions rarely share the same rules, even on one account — a point worth raising with the operator before you opt in.
Eligibility, licensing and getting support
You must be 18 or over to gamble. Sites that operate without GAMSTOP integration are licensed outside Great Britain, commonly in jurisdictions such as Curaçao, and accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them. That distinction affects your complaint rights, dispute routes and the consumer protections attached to your money. We do not claim any specific licence on an operator's behalf; check the licence statement in the site footer and verify it with the issuing regulator.
If you are registered with GAMSTOP, your exclusion runs for the period you chose — six months, one year or five years — and it is not reversible on request during that time. Playing at sites outside the scheme works around a decision you made deliberately. If that is where you find yourself, please contact GamCare's National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, rather than emailing us. Blocking software and bank-level gambling blocks are worth setting up alongside any exclusion. We will always point you to support if you mention it, but we are not a support service and cannot provide counselling.
No gambling site is completely safe, and nothing on this site should be read as a promise of winnings or a way to make money. If a message to us is about money you cannot afford to lose, say so — we would rather send you to the right place than answer the question you asked.
Media, partnership and editorial enquiries
Operators, affiliate managers and journalists can use the same address. Include the brand, the licence details and what you are proposing. We will consider any site on its merits and its published terms, and we will say plainly in our copy where a relationship is commercial. We do not accept pre-written reviews, and payment does not change a rating or a ranking.
Whatever the reason, write to us with the detail in front of you and we will take it seriously. Reader corrections are the single most useful thing that arrives in our inbox.